E-Comm Shipping policy

Shipping Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume times of year, such as the holidays, you may expect the processing time to extend by a few days.

Shipping Rates
For simple flat rate shipping: We offer $5.00 flat rate shipping to addresses located within the United States of America.
Free shipping for orders $50.00 and over.

Reverie Roasters uses the following shipping methods:

Shipping Option                Estimated Transit Time         Package Size
USPS Ground Advantage   1-7 days                                 Under 1 pound
USPS Priority Mail             1-5 days                                1 pound and up
FedEx Ground                   1-5 days                                1 pound and up

International Shipping
We DO NOT offer international shipping to countries outside The United States of America.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us. USPS Priority Mail and FedEx Ground will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@reverieroasters.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes
We can ship to P.O. Boxes. If your primary address is a P.O. Box, we will use USPS Ground Advantage or USPS Priority Mail to ship to your address.

Damage, Returns and Exchanges
If your order was incorrect, please contact us at info@reverieroasters.com and we will expedite correcting your order.
Consumable products, such as coffee, cannot be returned except in its original unopened package. We will consider returns up to 7-days after delivery, and only if the item is unused and in its original unopened package.

In the event your order arrives damaged in any way, please email us as soon as possible at info@reverieroasters.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Lost Shipments
Sometimes shipments are lost due to various reasons outside Reverie’s control. Packages may be stolen from porches and mail rooms. They can be placed in broken and incorrect parcel lockers. And sometimes the addresses we are given are incorrect and are delivered to the wrong address. If your order is shipped using USPS Priority Mail or FedEx Ground, you need to watch your tracking information so you can locate your package as soon as it is delivered. Reverie is not responsible for lost packages due to any of the above reasons.

If your package is lost due to theft or by misplaced deliveries, you may place a claim directly to the carrier. Reverie will not place a claim on your behalf. However, we will provide you the original mailing receipt.

To file a claim with the carrier, visit these links to get started:

Start a USPS Priority Mail Claim       CLAIM
FedEx Ground Claim                        CLAIM

If your package is lost due to a member of our team using the wrong address, Reverie will review the shipping details and expedite the replacement of the products at no cost.

If you have any further questions, please don't hesitate to contact us at info@reverieroasters.com.